Refund policy

14-Day Return Policy

At ZOVA Fine Jewelry, we want you to love your purchase. We offer a 14-day return window from the date of delivery for eligible items.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery with your order number, clear photos, and an unboxing video, if available. We will review your request and assist you with the next steps.

Return Conditions

Items must be returned within 14 days of delivery.
Products must be unused, unworn, and returned in their original condition, packaging, and with all certificates or accessories supplied.
Proof of purchase is required.
Items showing signs of wear, damage caused after delivery, alteration, or misuse may not qualify for a return.

Return Inspection

All returned products must reach our return address for inspection. A return or refund will not be approved until the returned product has been received and inspected by our team.

If the returned item does not meet our return conditions, we reserve the right to refuse the return, subject to applicable law. If a return is refused, we will contact you to explain the reason and arrange the next steps.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or declined. Approved refunds will be processed to the original payment method within a reasonable timeframe, subject to your payment provider's processing times.