Terms of service

1. Overview

Welcome to ZOVA Fine Jewelry. Throughout these Terms of Service, “we,” “us,” and “our” refer to ZOVA Fine Jewelry. We operate this online store and website, including all related information, content, products, and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website.

2. Online Store Terms

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under applicable law. You agree not to use our products or services for any unlawful purpose or violate any applicable laws.

3. Products and Descriptions

We make every effort to display our jewelry, diamonds, colors, materials, sizes, and product details as accurately as possible. However, actual product appearance may vary slightly due to lighting, photography, screen settings, and natural variations in materials.

Please review product specifications carefully before placing an order. If you have questions about a product, contact our customer support team before purchasing.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website and are subject to change without prior notice. The applicable price at checkout will be the price charged for your order, except where correction is required by law.

Orders are subject to payment authorization and acceptance by ZOVA Fine Jewelry. Any applicable shipping charges, taxes, or other fees will be displayed at checkout where applicable.

5. Orders and Cancellations

We reserve the right to review, limit, or cancel orders where reasonably necessary, including suspected fraudulent activity, pricing errors, inventory issues, or other legitimate business reasons, subject to applicable law.

If your order is cancelled after payment has been received, any refund due will be processed through the original payment method, as required by applicable law.

Please contact us as soon as possible if you need to request an order cancellation. Orders that have already entered production or been dispatched may not be eligible for cancellation, subject to our policies and applicable law.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website. Delivery times are estimates and may vary due to courier delays, customs procedures, weather, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Please refer to our Shipping Policy for further details.

7. Returns, Refunds, and Damaged Products

Eligible purchases may be returned within 14 days of delivery, subject to our Return and Refund Policy.

If an item arrives damaged or defective, please contact us promptly with your order details and supporting photographs or videos. Returned products may be inspected upon receipt before a return or refund decision is made.

Returns must meet the conditions stated in our Return and Refund Policy. Nothing in these Terms limits any consumer rights that cannot legally be excluded.

8. Jewelry Care and Product Use

Jewelry requires appropriate care to maintain its appearance and condition. We recommend following any care instructions provided with your purchase.

Damage resulting from misuse, accidents, improper care, unauthorized alterations, or normal wear and tear may not be covered by our voluntary return policy, subject to any applicable legal rights.

9. Intellectual Property

All website content, including text, photographs, graphics, logos, designs, and branding, belongs to ZOVA Fine Jewelry or its respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may include third-party tools, payment services, or links to external websites. We do not control all third-party services and are not responsible for their independent content or practices. Your use of third-party services may be subject to their own terms and policies.

11. Errors and Omissions

Occasionally, website information may contain typographical errors, inaccuracies, or omissions relating to product details, pricing, promotions, shipping charges, or availability. We reserve the right to correct such errors and update information, subject to applicable law and any rights arising from an existing order.

12. Limitation of Liability

To the extent permitted by applicable law, ZOVA Fine Jewelry will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any non-excludable consumer rights.

13. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms in a way that causes legally recoverable losses to ZOVA Fine Jewelry or its service providers.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy and as permitted by applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes take effect constitutes acceptance where legally valid.

16. Governing Law

These Terms of Service are subject to the applicable laws of the jurisdiction in which ZOVA Fine Jewelry operates, without limiting any mandatory consumer protections that apply to your purchase.