Shipping policy

At ZOVA Fine Jewelry, we strive to deliver your jewelry safely and securely. Please review our shipping options and delivery information below.

1. Shipping Options

Standard Shipping – FREE

We offer free standard shipping on eligible orders. Delivery times may vary depending on the destination and courier service.

Express Shipping – $40 Extra

Need your jewelry sooner? Choose express shipping at checkout for an additional $40 USD. Express shipping provides a faster delivery option, subject to availability and destination.

2. Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, customization, and jewelry production requirements.

Please note that order processing time is separate from shipping transit time.

3. Delivery Times

Estimated delivery times depend on your shipping address, selected shipping method, and courier service. Express shipping generally offers faster delivery than standard shipping, but delivery dates are not guaranteed unless explicitly confirmed.

4. Tracking Information

Once your order has been dispatched, tracking information will be provided when available so you can follow your shipment.

5. Customs Duties and Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country's regulations. Unless otherwise stated at checkout, these charges are the customer's responsibility.

6. Shipping Address

Please ensure your shipping address, email address, and contact number are accurate when placing your order. ZOVA Fine Jewelry is not responsible for delays caused by incorrect or incomplete shipping information, subject to applicable law.

7. Shipping Delays

Although we work to dispatch and deliver orders promptly, delays may occur due to courier operations, customs clearance, weather conditions, holidays, or other circumstances beyond our reasonable control.

8. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact our customer support team promptly with your order number and any relevant photographs or details. We will work with the shipping carrier to investigate the issue.